Book Shanell Pharr-Williams
TEDx Speaker • International Award Winner • Leadership and Communication Strategist
Transforming audiences with the message the modern world needs most:
Empathy is the ultimate competitive advantage, and the only thing AI can’t replace.
Shanell Pharr-Williams is not just a keynote speaker, she is a Leadership Transformer who brings together decades of military discipline, corporate leadership experience, and groundbreaking empathy research to create unforgettable, actionable experiences for audiences.
With more than 30 Years of Leadership Expertise, a background as a U.S. Army Sergeant, and recognition as the #1 US Expert on Empathy in Customer Service and Workplace Leadership , Shanell delivers messages that move people to act, lead, and connect at a deeper level.
Her story, frameworks, and data-driven insights create the perfect balance of:
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strategy + inspiration
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research + storytelling
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personal transformation + organizational impact
Whether she is speaking to global corporations, leadership conferences, women’s events, or faith-based audiences, Shanell brings Revelation, Wisdom, and Measurable Tools your audience will use immediately.
WHY SHANELL?
WHY AUDIENCES LOVE SHANELL
Shanell Pharr-Williams helps companies protect revenue and reduce reputational risk using the EMPACT™ Framework — strengthening employee retention, customer trust, and long-term profitability.
She’s a TEDx speaker, international award winner and speaker, and the CEO of Pharr Williams, LLC, recognized as the expert on Empathy in Customer Service and Workplace Leadership.
SPEAKING FORMATS
Shanell is available for:
Breakout Sessions
Keynote Presentations
(20–75 minutes)
Half-Day and Full-Day
Workshops
Multi-Session
Leadership Intensives
Virtual
Trainings and Webinars
Executive
Roundtables
Retreats & Faith-Based
Women’s Gatherings
Shanell has spoken to:
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Corporations & enterprises
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Customer experience teams
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Government agencies
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Faith-based organizations​
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​Women’s leadership groups
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Universities & associations
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Tech and innovation conferences
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​Her messages resonate across industries because empathy and purpose are universal human needs.
To ensure a seamless, professional experience, Shanell provides:
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Pre-event planning call
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Tailored keynote content customized to your audience
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Professional media assets (photos, bio, intro script)
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Book signing or meet & greet (optional)
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Custom slides and frameworks
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Post-event resources/handouts
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Social media promotion (optional)
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​All media assets are available in her Media Kit.
WHAT AUDIENCES WILL WALK AWAY WITH
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A renewed belief in human connection
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Tangible tools for better communication and leadership
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Frameworks for empathy they can implement immediately
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Big-picture understanding of AI + the future of work
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Deeper alignment with purpose, calling, and identity Inspiration to lead with courage and compassion
CREDENTIALS & RECOGNITION
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TEDx Speaker
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2025 Legendary Women of Impact Award – Paris, France
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Three-Time Tom Voss Presidential Award Recipient
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International Author & Thought Leader
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Creator of EMPACT™ & C.A.R.E. Method™
Shanell's expertise is trusted by organizations seeking to elevate leadership, customer experience, emotional intelligence, and cultural transformation.
BOOK SHANELL FOR YOUR EVENT
Every event is unique. Let’s shape an experience that transforms your audience.
To inquire or book Shanell:
Email: info@shanellpharrwilliams.com
Phone: +1 (281) 520-3904
Schedule a Call: calendly.com/shanellpharrwilliams
