Book Shanell Pharr-Williams
TEDx Speaker • International Award Winner
• #1 US Expert on Empathy in Customer Service & Workplace Leadership
Transforming audiences with the message the modern world needs most:
Empathy is the ultimate competitive advantage, and the only thing AI can’t replace.
Shanell Pharr-Williams is not just a keynote speaker, she is a Leadership Transformer who brings together decades of military discipline, corporate leadership experience, and groundbreaking empathy research to create unforgettable, actionable experiences for audiences.
With more than 30 Years of Leadership Expertise, a background as a U.S. Army Sergeant, and recognition as the #1 US Expert on Empathy in Customer Service and Workplace Leadership , Shanell delivers messages that move people to act, lead, and connect at a deeper level.
Her story, frameworks, and data-driven insights create the perfect balance of:
-
strategy + inspiration
-
research + storytelling
-
personal transformation + organizational impact
Whether she is speaking to global corporations, leadership conferences, women’s events, or faith-based audiences, Shanell brings Revelation, Wisdom, and Measurable Tools your audience will use immediately.
WHY SHANELL?
SIGNATURE KEYNOTE TOPICS
Below are Shanell’s most requested, high-impact keynote presentations, adapted directly from your media kit and press release content.
1.
THE EMPATHY ADVANTAGE:
The One Human Skill AI Can’t Replace
As automation accelerates and 80% of customer interactions become AI-driven, empathy has become the ultimate differentiator.
Shanell reveals why emotionally connected customers have 2.5x higher lifetime value, how Empathy produces 400–650% ROI, and the exact strategies organizations must adopt right now.
Best For: Leadership conferences, corporate events, customer service summits
Key Takeaways:
-
Empathy as measurable strategy
-
AI + human connection integration
-
How to operationalize empathy for customer loyalty
Based on Shanell’s C.A.R.E. Method™ , this keynote shows teams how to turn service challenges into relationship-building opportunities—and why companies that “OutCARE” their competitors win market share.
​
Best For: Customer experience teams, call centers, retail, hospitality
Key Takeaways:
-
The emotional triggers behind customer behavior
-
De-escalation strategies that create instant connection
-
Techniques that turn frustration into fierce loyalty
2.
OUTCARE OR BE OUTPLAYED: Transforming Service Breakdowns Into Loyalty Wins
3.
EMPACT LEADERSHIP:
Moving People and Companies Together
This presentation breaks down the full EMPACT™ Framework—Shanell’s proprietary methodology for embedding empathy into company culture, leadership, and customer interactions.
Best For: Executives, managers, HR leaders, corporate retreats
Key Takeaways:
-
Practical leadership tools for empathetic culture
-
How empathy drives innovation and retention
-
12-month roadmap for culture transformation
A powerful and inspiring keynote, Shanell shares her journey from U.S. Army Sergeant to international leadership strategist.
She blends discipline, compassion, and real-world lessons to help leaders shift from commanding to connecting.
​
Best For: Leadership trainings, DEI events, women’s conferences, universities
Key Takeaways:
-
Authentic, courageous leadership
-
Building trust through empathy
-
Leading with strength, strategy, and heart
4.
FROM MILITARY TO MARKETPLACE: Leadership Lessons in Discipline and Empathy
5.
ROOTED & RISING:
Faith-Centered Leadership for Women
Based on her bestselling devotionals and women’s leadership work, this keynote empowers women to rise without sacrificing their faith, identity, or calling.
​
Best For: Women’s conferences, Christian leadership events, retreats
Key Takeaways:
-
Spiritual resilience for high-achieving women
-
Leading from wholeness—not hustle
-
Reconnecting purpose, identity, and influence
WHY AUDIENCES LOVE SHANELL
Your media kit highlights several traits that make you unforgettable on stage:
✓ A powerful blend of story + strategy​​
​Audiences are moved emotionally and equipped practically.
✓ Data-backed insights leaders can’t ignore​
SPEAKING FORMATS
Shanell is available for:
Breakout Sessions
Keynote Presentations
(20–75 minutes)
Half-Day and Full-Day
Workshops
Multi-Session
Leadership Intensives
Virtual
Trainings and Webinars
Executive
Roundtables
Retreats & Faith-Based
Women’s Gatherings
Shanell has spoken to:
-
Corporations & enterprises
-
Customer experience teams
-
Government agencies
-
Faith-based organizations​
-
​Women’s leadership groups
-
Universities & associations
-
Tech and innovation conferences
​​
​Her messages resonate across industries because empathy and purpose are universal human needs.
To ensure a seamless, professional experience, Shanell provides:
-
Pre-event planning call
-
Tailored keynote content customized to your audience
-
Professional media assets (photos, bio, intro script)
-
Book signing or meet & greet (optional)
-
Custom slides and frameworks
-
Post-event resources/handouts
-
Social media promotion (optional)
-
​All media assets are available in her Media Kit.
WHAT AUDIENCES WILL WALK AWAY WITH
-
A renewed belief in human connection
-
Tangible tools for better communication and leadership
-
Frameworks for empathy they can implement immediately
-
Big-picture understanding of AI + the future of work
-
Deeper alignment with purpose, calling, and identity Inspiration to lead with courage and compassion
CREDENTIALS & RECOGNITION
-
TEDx Speaker
-
2025 Legendary Women of Impact Award – Paris, France
-
Three-Time Tom Voss Presidential Award Recipient
-
International Author & Thought Leader
-
Creator of EMPACT™ & C.A.R.E. Method™
Your expertise is trusted by organizations seeking to elevate leadership, customer experience, emotional intelligence, and cultural transformation.
BOOK SHANELL FOR YOUR EVENT
Every event is unique. Let’s shape an experience that transforms your audience.
To inquire or book Shanell:
Email: info@shanellpharrwilliams.com
Phone: +1 (281) 520-3904
Schedule a Call: calendly.com/shanellpharrwilliams
